Thank you for shopping with Zylvera Industries Private Limited (“Zylvera,” “we,” “our,” or “us”). This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through our website, www.Zylvera.com.
1.1 All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving full payment.
1.2 Orders placed after 5:00 PM IST will be processed on the next working day.
1.3 In case of high order volumes, processing may take longer. Customers will be notified in advance of any delays.
2.1 We deliver across India through reliable courier partners.
2.2 Estimated delivery time is 3–7 business days depending on the delivery location.
2.3 Shipping charges (if applicable) will be displayed at checkout before payment. Some promotional offers may include free shipping.
3.1 At present, we do not offer international shipping. If required in the future, charges, delivery times, and customs duties will be informed at checkout.
3.2 Customers are responsible for any customs duties, taxes, or import charges levied by their country.
4.1 Delivery timelines are approximate and may vary due to factors beyond our control such as courier delays, unforeseen weather conditions, strikes, or public holidays.
4.2 Zylvera shall not be liable for delays once the order has been dispatched from our facility.
5.1 Once shipped, you will receive an email/SMS with your tracking number and courier details.
5.2 You may track your order directly through our courier partner’s website or by contacting our customer support team.
6.1 Customers are responsible for providing accurate and complete shipping addresses.
6.2 Zylvera will not be liable for non-delivery or delays caused by incorrect or incomplete address details provided at checkout.
7.1 If delivery is attempted and fails due to customer unavailability, incorrect address, or refusal to accept the package, the order may be returned to us.
7.2 In such cases, re-shipping charges may apply, and delivery will be reattempted only after payment of such charges.
8.1 If you receive a package that is tampered with or damaged, please refuse delivery and immediately inform us at zylveraindustries@gmail.com or +91 8107170029.
8.2 Once verified, we will initiate a replacement or refund as per our Return & Refund Policy.
9.1 In rare cases of shipment delay or loss, we will coordinate with our courier partner to resolve the issue.
9.2 Zylvera is not responsible for delays caused by courier partners, customs clearance, or unforeseen events beyond our control.
For questions or assistance regarding shipping, please contact us:
Zylvera Industries Private Limited
Registered Address: F-129, Utsav Apartment, Sector-18, Rohini, New Delhi – 110089, India
Website: www.Zylvera.com
Email:zylveraindustries@gmail.com
Phone: +91 8107170029
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